Salon Policy
To ensure a comfortable, respectful, and enjoyable experience for every guest, we kindly ask that you review the following salon policies:
Right to Refuse Service
We reserve the right to refuse or discontinue service to anyone who displays rude, disrespectful, or inappropriate behavior toward our staff or other guests.
Health Conditions
Clients with health concerns, including diabetes or other medical conditions that may affect their service, must inform our staff before the appointment begins. It is the client’s responsibility to disclose any relevant conditions.
Personal Belongings
Lotus Nail & Spa of Leesburg is not responsible for lost, stolen, or damaged personal belongings or gift cards. Please keep your valuables secure at all times.
Refund Policy
All completed services are non-refundable. However, if you are dissatisfied with any part of your service, please notify us promptly so we can make every reasonable effort to address your concerns.
Pricing
Service prices are listed on our menu and may vary depending on length, shape, design, product, or additional requests. We encourage clients to confirm the final price with their nail technician before the service begins.
Customer Satisfaction
Your satisfaction is important to us. If you have any concerns during your visit, please speak with the salon manager immediately so we can address the matter as quickly as possible.
Appointment Cancellations
We kindly request advance notice for cancellations or appointment changes so we can better accommodate all clients.
Children
Children accompanying clients must remain supervised and well-behaved throughout the appointment to maintain a safe and relaxing environment for everyone.
Polish Longevity and Repairs
The longevity of nail polish and enhancements may vary depending on personal activities, nail condition, and aftercare. Therefore, we can only guarantee services for the following periods:
- Regular polish: 3 days
- Gel or acrylic applications: 8 days
Repair requests made after these timeframes will be subject to our regular service charges.
We sincerely appreciate your understanding and cooperation.
Thank you for choosing Lotus Nail & Spa of Leesburg.
Lotus Nail & Spa Team
